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Terms and Conditions

BOLLYWOOD BORROWED GENERAL TERMS AND CONDITIONS

Welcome to Bollywood Borrowed general terms and conditions. Bollywood Borrowed is the trading name for Bollywood Borrowed Limited. Registered Office: 20 Embley Close, Calmore, Southampton SO40 2QX Company No. 07793347. Access to and use of the website; www.bollywoodborrowed.com (‘the Website’) and/or the hire and/or sale of apparel and accessories (each a ‘Product’ and collectively ‘Products’) and services available through the Website (collectively, the “Services”) are subject to the following general terms and conditions.

1. GENERAL

1.1 Please note these general terms and conditions apply in addition to the special terms and conditions for hire and special terms and conditions for sale (where applicable) (collectively referred to as “Terms of Service”). By using our Services you agree to our Terms of Service.
1.2 We may change the Terms of Service from time to time without notice to you. You should check the Terms of Service regularly to take notice of any changes we have made. Any such changes will be effective upon the posting of such notice except that any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

2. USE OF THE WEBSITE

2.1 You hereby warrant to us that you are at least 18 years of age and legally able to enter into contracts for the Products.
2.2 We reserve the right to withdraw any Products from the Website without prior notice and to refuse any orders for Products made by you.
2.3 Your details and data relating to your use of the Website will be recorded by us but this information shall not be used for any other purposes other than as set out in the Terms of Service.
2.4 Bollywood Borrowed may disclose this data if compelled to do so by law, or at the request of a law enforcement agency or governmental authority. Your details may also be used to advise you of other offers from Bollywood Borrowed and any associate companies. If you do not want Bollywood Borrowed to use your email address to send information concerning the Website and related matters, you should send a message to [email protected]
2.5 Bollywood Borrowed may send a small file [a “cookie”] to your computer when you visit the Website. This cookie will enable us to track your use off on the Website and to identify particular areas of interest so as to enhance your future visits to the Website. The cookie will not enable Bollywood Borrowed to identify you and we shall not use it otherwise than in relation to this Website. You can set your computer browser to reject cookies but this may preclude use of certain parts of this Website.

3. REGISTRATION

3.1 To use some of the Services or features made available to you on this Website you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, you must update your registration details. We may also change registration requirements from time to time.
3.2 The account password you provide should be unique and kept secure, and you must notify us immediately of any breach of security or unauthorized use of your account.
Please refer to our Privacy Policy for information about how we use your data.

4. PRIVACY POLICY

Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

5. PRODUCT INFORMATION

5.1 Whilst we try and ensure that all details, descriptions and prices which appear on the Website are accurate, errors may occur. We reserve the right to refuse orders where the Product information has been mis-published, including prices and promotions.
5.2 If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.
5.3 Prices and additional charges are subject to change without notice. Prices are inclusive of VAT (where applicable).
5.4 We have made every effort to display as accurately as possible the colours of the Products. However, as the actual colours you see, will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the Product on delivery.
5.5 Products are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the availability/stock position relating to particular Products may change. If a Product you have ordered becomes unavailable/out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock item.
5.6 All sizes, measurements and weights are only approximate and unless otherwise
stated sizes indicated are UK sizes. Please see the size guide for further information.

6. SUBMISSION OF MATERIAL

By submitting any material to us, including but not limited to; photos and testimonials for the gallery, comments, information, ideas, reviews, you automatically grant Bollywood Borrowed the royalty-free, perpetual, exclusive right and license to use, reproduce, modify, edit, adapt, publish, translate, create derivative works from, distribute, perform and display such material (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed. Any comments, posts or material submitted to us will be checked before allowed to go onto the Website and we retain the right to refuse to publish any material on the Website, for any reason.

7. PROHIBITIONS

You must not misuse the Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive , obscene or defamatory; hack into any aspect of the Services; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Bollywood Borrowed will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

8. INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT

8.1 The intellectual property rights in all software and content made available to you on or through the Website remains the property of Bollywood Borrowed or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Bollywood Borrowed and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
8.2 You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Bollywood Borrowed or its licensors. Bollywood Borrowed and bollywoodborrowed.com/com are trade marks belonging to Bollywood Borrowed. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are similar without the written permission of Bollywood Borrowed.

9. TERMINATION

Bollywood Borrowed reserves the right, for whatever reason, to terminate your account, use of the Services or Website and remove any discard of any of your submissions from the Website.

10. DISCLAIMER OF LIABILITY

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Bollywood Borrowed and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or linked sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Bollywood Borrowed’s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

The Website may contain links to other websites, which are not operated by Bollywood Borrowed. Bollywood Borrowed has no control over the linked sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the linked sites will be subject to the terms and conditions contained within each site.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

11. DISCLAIMER AS TO OWNERSHIP OF TRADEMARKS, IMAGES OF PERSONALITIES AND THIRD PARTY COPYRIGHT

Except where expressly stated to the contrary, all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with Bollywood Borrowed and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the Products and services and is in no way an assertion that such products or services are endorsed by or connected to Bollywood Borrowed.

12. TO LEND

The option ‘To Lend’ on the Website is governed by a separate contract which will be made available to you upon a successful application.

13. INDEMNITY

You agree to indemnify, defend and hold harmless Bollywood Borrowed, its directors, officers, employees, consultants, agents, and affiliates and other partners, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use the Website and/or your breach of the Terms of Service.

14. VARIATION

Bollywood Borrowed shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of the Website.

15. INVALIDITY

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will remaining in full force and effect. In so far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

16. COMPLAINTS

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. Please let us know if you have any complaints or comments or would like further information with regard to the complaints procedure.

17. WAIVER

If you breach the Terms of Service and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach the Terms of Service.

18. RIGHTS OF THIRD PARTIES

Except as expressly provided for above, nothing in the Terms of Service confers on any third party any benefits under the provisions of the Contracts (Rights of Third Parties) Act 1999.

19. GOVERNING LAW AND JURISDICTION

The Terms of Service are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with the Terms of Service, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.

20. ENTIRE AGREEMENT

The Terms of Service and the privacy policy constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Bollywood Borrowed. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Bollywood Borrowed.

BOLLYWOOD BORROWED SPECIAL TERMS & CONDITIONS FOR SALE GARMENTS

Welcome to Bollywood Borrowed special terms and conditions for sale of garments and accessories (each a ‘Product’ and collectively ‘Products’) only. Access to and use of the website; www.bollywoodborrowed.com/.com (‘the Website’) and the Products and services available through the Website (collectively referred to as the “Services”) are subject to the following special terms and conditions and to our general terms and conditions (collectively referred to as “Terms of Service”). By using the Services, you are agreeing to the Terms of Service.

1. GENERAL

Please note these special terms and conditions only govern your purchase of Products from Bollywood Borrowed. It does not cover the hire of Products which are available at special terms and conditions for hire.

We may change the Terms of Service from time to time without notice to you. You should check the Terms of Service regularly to note of any changes we have made. Any such changes will be effective upon posting of such notice except that any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

2. NEW AND USED PRODUCTS

All Products identified on the Website as new, are new. All Products identified on the Website as used, are used. You acknowledge that used Products have been previously hired and will have elements of wear and tear. If you require further information with regard to the state of the Product please contact [email protected] and we will attempt to answer all your questions. In some circumstances we may be able to provide up to date photographs and information of the used Products.

3. DELIVERY

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. The shipping method used will be at the discretion of Bollywood Borrowed. Delivery time for Products may vary based a) your delivery address b) stock availability c) cleared payment (please note we will not dispatch the Product until we have received cleared payment) d) other circumstances affecting delivery by the courier. On that basis we cannot guarantee the actual time and date for the delivery of the Product to you. If you do not receive the Product on the estimated delivery date you must inform us by telephoning 07985194576 or emailing us at [email protected]

We will only dispatch the Product to the delivery address specified by you at the time of placing your order. You agree that this address is an appropriate address to take receipt of the Product. We require a signature as proof of receipt of the Product, at which point responsibility for your purchased Products passes to you, and you agree that any person at the delivery address may sign for the Product on your behalf. You accept this as evidence of delivery and fulfilment of our duties under the Terms of Service and transfer of responsibility in the same way.

Our Products are packaged in high quality packaging to avoid damage during transit. In the event that you receive a Product that is damaged or that does not have Bollywood Borrowed labels attached, please notify us immediately, and in any event no later than 24 hours of receipt, by emailing [email protected] or by telephoning 07985194576. You must then return the Product to us within 10 days of receipt.

See our Returns Policy for further information on how to return the Product.

4. RETURNS

Our policy

You can return any Product* within 14 days of receipt provided the Product is unused, in its original condition, with the Bollywood Borrowed tags still attached and in its original packaging. We inspect all Products on return. Please ensure you package your return to prevent any damage. We also recommend you use a postal service that insurers you for the value of the Product. In case of dispute, you must always obtain a certificate of sending.

A refund (excluding the delivery cost) will be issued within 30 working days of us receiving the returned Product.

Please note if the above conditions are not satisfied, you will not be entitled to a refund and you must arrange re-delivery of the Product at your own cost.

* Please note for hygiene reasons we are unable to provide a refund for earrings unless they are defective.

The Distance Selling Regulations

If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us, provided you give us written notice within 7 working days of receiving the Product. Notice of cancellation must be in writing and sent to: Notice of Cancellation, Customer Care Department, Bollywood Borrowed, 20 Embley close, Southampton, SO40 2QX or by email to [email protected]

You must then return the Product immediately. The Product must be unused, in its original condition, with the Bollywood Borrowed tags still attached and in its original packaging. We inspect all Products on return. Please ensure you package your return to prevent any damage. We also recommend you use a postal service that insurers you for the value of the Product. In case of dispute, you must always obtain a certificate of sending.

Please refer to our Returns & Delivery page for further information on how to return the Product.

A full refund including the outbound delivery cost will be issued within 30 days of us receiving your cancellation notice.

Please note if the above conditions are not satisfied, you will not be entitled to a refund and you must arrange re-delivery of the Product at your own cost. If we do not receive the cancelled order back, we will arrange to have it collected from you at your cost.

Defective Products

If any products you receive are defective or do not match the order placed, you must return them to us stating the nature of defect or mistake, within 14 days of receipt. If we are satisfied that the products are defective or do not match the order you placed, we will provide you with a refund. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If your Product is defective please inform us immediately by calling 07985194576 or emailing [email protected]

Please note if items are not returned in accordance with the specified conditions then we will assume the products have been used and you will not be entitled to a refund.

5. ORDER PROCESS

Your order

By placing an order you are offering to purchase the Product on and subject to the Terms of Service. All orders are subject to availability and confirmation by us of the order. Bollywood Borrowed retains the right to refuse any orders made by you.

In order to contract with Bollywood Borrowed you must be over 18 years of age. When placing an order you undertake that details you provide to us are true and accurate. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Once your order has been confirmed you will not be able to make any changes so please make sure that everything is correct before confirming your order. If there are any problems with your order we shall contact you by email as soon as we are able.

6. CONTRACT & PAYMENT

When you place an order you will receive an acknowledgment email confirming receipt of your order- this email is only an acknowledgment and does not constitute acceptance of your order. If your order is accepted we will inform you by email or telephone. A contract between us will be formed once payment for the Product has been received and cleared. If there are any problems we will contact you as soon as possible.

The various methods of payment available are:
Paypal (please see www.paypal.com for information of PayPal terms and conditions)
Cash (collection only)
Bank Transfer (HSBC Bollywood Borrowed Ltd, Account: 01617761 Sort code: 40-44-25)

To use the last two methods of payment you must place the order over the phone or in person. In respect of all payment methods, you undertake that there are sufficient funds to cover the value of the Product and any additional delivery costs. If you elect to pay by card you undertake that you are an authorised user of the credit or debit card used to place your order. In the event that your debit or credit card payment is refused by your card issuer, for whatever reason, Bollywood Borrowed may terminate your order and our obligations to you under the Terms of Service without further obligation to you. Please note we will not dispatch the ordered Product to you we receive cleared payment.

All prices are inclusive of VAT (where applicable). Delivery costs will be charged in addition to the sale price; such additional charges are clearly displayed on the payment page and will be included in the total cost shown on your final order prior to payment.

7. DISPATCH AND INVOICING

When the Product is dispatched you will receive an email notifying you of dispatch and the estimated delivery date. Only those Products listed in the confirmation e-mail will be included in the contract formed. If you do not receive the Product on the estimated delivery date you must inform us by telephoning 07985194576 or emailing us at [email protected]

A copy of the invoice will be enclosed with the Product showing the Product ordered and the amount paid.

BOLLYWOOD BORROWED SPECIAL TERMS & CONDITIONS FOR HIRE GARMENTS

Welcome to Bollywood Borrowed special terms and conditions for hire of garments and accessories (each a ‘Product’ and collectively ‘Products’) only. Access to and use of the website; www.bollywoodborrowed.com/.com (‘the Website’) and the Products and services available through this Website (collectively referred to as the “Services”) are subject to the following special terms and conditions and to our general terms and conditions (collectively referred to as “Terms of Service”). By using the Services, you are agreeing to the Terms of Service.

Definitions:

“Hire Start Date” means the date advised by you, at the time of placing the order, for the intended receipt of the Products.

“Hire Period” means the period between the Hire Start Date and Hire Return Date and any agreed extensions. In no case will this contract cover a period greater than 3 months.

“Hire Return Date” means the date advised by you, at the time of placing the order, for the intended return of the Product to the post office or any other date as agreed by us as part of an agreed extension.

‘Trial Fitting’ means you tried on a specific Product before placing your order.

“Replacement Cost” means the replacement cost of each Product as specified on the individual product page for each Product.

“Minor Damage” includes minor stains, minor rips, a few missing beads or jewels, stuck zippers and other minor damage as determined by us.

“Security Deposit” means the deposit specified on the individual product page for each Product.

“High Value Goods” means a Product with a Replacement Cost over £800.

“Delivery Address” means the delivery address advised by you, at the time of placing the order, as the intended delivery address for the Product.

1. GENERAL

Please note these special terms and conditions only govern your hire of Products from Bollywood Borrowed. It does not cover the sale of Products which are available at special terms and conditions for sale.

We may change the Terms of Service from time to time without notice to you. You should check the Terms of Service regularly to note of any changes we have made. Any such changes will be effective upon posting of such notice except that any changes made after you have placed an order will not affect that order unless we are required to make the change by law.
You agree and acknowledge that you are hiring the Products and that ownership/title of the Products remains with Bollywood Borrowed at all times.

2. DELIVERY

We will aim to deliver the Product to the Delivery Address no later than 8.00pm on the Hire Start Date. The shipping method used will be at the discretion of Bollywood Borrowed. Delivery time for Products may vary based a) your Delivery Address b) stock availability c) cleared payment (please note we will not dispatch the Product unless we have received cleared payment) d) other circumstances affecting delivery by the courier. On that basis we cannot guarantee the actual time and date for the delivery of the Product to you. If you do not receive the Product on the Hire Start Date you must inform us by telephoning 07985194576 or emailing us at [email protected]

We may require High Value Goods to be collected in person and we will notify you of this.

We will only dispatch the Product to the Delivery Address and you agree that this address is an appropriate address to take receipt of the Product. We require a signature as proof of receipt of the Product, at which point responsibility for the Products passes to you, and you agree that any person at the Delivery Address may sign for the Product on your behalf and you accept this as evidence of delivery and fulfilment of our duties under the Terms of Service and transfer of responsibility in the same way.

Our Products are packaged in high quality packaging to avoid damage during transit. In the event that you receive a Product that is damaged or that does not have Bollywood Borrowed labels attached, please notify us immediately, and in any event no later than 10 hours of receipt, by emailing [email protected] or by telephoning 07985194576. You must then return the Product to us the same day or the next day (excluding Sunday and Bank Holidays).

See our Returns Policy for further information on how to return the Product.

3.CANCELLATION

Our Policy

If you wish to cancel your order before dispatch of the Product please notify us by emailing [email protected] or by telephoning 07985194576. We will send you an email confirming your order has been cancelled and, subject to the cancellation fees below, a full refund (including delivery costs) will be issued within 30 working days of you notifying us of cancellation.

Cancellation of orders that are twenty one (21) or more days in advance of the Hire Start Date; no cancellation fee

Cancellation of orders that are between eight (8) and twenty one (21) days in advance of the Hire Start Date; cancellation fee of 20% of the Hire Fee

Cancellation of orders 7 or less days in advance of the Hire Start Date; cancellation fee of 50% of the Hire Fee.

Your Right to Cancel under the Distance Selling Regulations

If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us (subject to below; Cancellation on Short Notice) provided you give us written notice within 7 workings days of formation of the contract, being the date upon which we receive payment for your order. Notice of contract cancellation under the DSRs must be given in writing to: Notice of Contract Cancellation, Customer Care Department, Bollywood Borrowed Ltd, 20 Embley Close, Southampton, SO40 2QX or by email to [email protected]

A full refund including the delivery cost will be issued within 30 days of us receiving your cancellation notice.

Cancellation on Short Notice under the Distance Selling Regulations

If you place an order with us 7 days before the Hire Start Date under the DSR’s you accept that the contract concludes upon formation of the contract, being the date upon which we receive payment for your order and you have no right to cancel.

Please note your rights under the DSRs do not apply to Products ordered after a Trial Fitting or collected in person either by you or on your behalf.

4. RETURNS

Returns of Unworn Products

You can return any unwanted Product to us within 24 hours of receipt provided the Product is returned unused, in its original condition, with the Bollywood Borrowed tags still attached and in its original packaging. We inspect all Products on return. Please ensure you package your return to prevent any damage. We also recommend you use a postal service that insurers you for the value of the Product’s Replacement Cost. In case of dispute, you must always obtain a certificate of sending.

A refund (excluding the delivery cost and insurance (if applicable)) will be issued within 30 working days of us receiving the returned Product.

Please note that if the above conditions are not satisfied, Bollywood Borrowed reserves the right to charge you an amount up to the Replacement Cost of the Product.

Please refer to our Returns Policy for further information on how to return the Product.

Please note if items are not returned in accordance with the specified conditions then we will assume the products have been used and you will not be entitled to a refund.

Return of Worn Products

You must return the Product to us undamaged, unsoiled and in an acceptable condition on or before the Hire Return Date or any agreed extension. Please ensure you package your return to prevent any damage. We also recommend you use a postal service that insurers you for the value of the Product’s Replacement Cost. In case of dispute, you must always obtain a certificate of sending.

Subject to clause 6 below a refund of your Security Deposit will be issued within 30 working days of us receiving the returned Product.

Please note that if the above conditions are not satisfied, Bollywood Borrowed reserves the right to charge you up to the Replacement Cost of the Product.

Late Returns: If you return the Product late or not at all, an additional late return charge of £30 per day will be charged to you for the first five (5) days that you are late. Thereafter we reserve the right to treat the Product as lost and charge you up to the Replacement Cost of the Product.

Please refer to our Returns Policy for further information on how to return the Product.

Defective Products

If any products you receive are defective or do not match the order placed, you must return them to us stating the nature of defect or mistake, within 24 hours of receipt. If we are satisfied that the products are defective or do not match the order you placed, we will provide you with a refund. Please note that hired items will have an element of wear and tear and as such are not regarded as defective.

If your Product is defective please inform us immediately by calling 07985194576 or emailing [email protected]

5. INDEMNITY AND INSURANCE

You are responsible for and will indemnify Bollywood Borrowed against any loss or damage to the Product whilst you are responsible for the Product. In the event that the Product is not returned from hire or is damaged Bollywood Borrowed reserves the right to charge you up to the Replacement Cost of the Product.

You have the option to purchase insurance when ordering your Product. The insurance provides cover in respect of Minor Damage and/or loss in transit of the Product.

The insurance does not cover you for risks including (but not limited to); damage through inappropriate use (as determined by us), loss, theft, damage beyond repair or excessively soiled (as determined by us).

Please remember that any personal insurance you may already hold may not cover the Product owned by us.

6.SECURITY DEPOSIT

You must pay a Security Deposit in respect of a Product. No Product will be released until the Security Deposit has been received and cleared. The Security Deposit is held against the Product hired and will be processed in the event that the Product is not returned in accordance with these terms and conditions, lost, damaged beyond normal wear and tear (determined at our sole discretion), excessively soiled, stained, or is not returned (which will be assumed if the Product is not returned 6 days of the Hire End Date) subject to any insurance purchased.

Please note that the Security Deposit will be credited against any claim we make against you for the Replacement Cost of the Product.

7.USE OF THE GARMENT

You agree that you will treat the Product with utmost care. You must not make any permanent alterations to the Products, machine wash, hand wash or dry clean the Product otherwise Bollywood Borrowed reserves the right to charge you up to the Replacement Cost of the Product. Remember you are solely responsible for loss, destruction or damage to the Products.

8.EXTENDED HIRE

Hire Periods may be extended for additional payment. In order to request an extension you must contact us by emailing [email protected] or telephoning 07985194576 at least 24 hours before the Hire Return Date. All extensions are subject to availability and pre-payment of an additional fee, as decided by us. In no case will this contract cover a period greater than 3 months.

9. ORDER PROCESS

Your order

By placing an order you are offering to hire the Product on and subject to the Terms of Service. All orders are subject to availability and confirmation and acceptance by us of the order. Bollywood Borrowed retains the right to refuse any orders made by you.

In order to contract with Bollywood Borrowed you must be over 18 years of age. When placing an order you undertake that the details you provide to us are true and accurate. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Please note a reservation and payment of a Product on our Website is an order for the hire of that Product regardless of how far in advance that Product is reserved.
Once your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before confirming your order.

If there are any problems with your order we shall contact you by email as soon as we are able.

Contract & Payment

When you place an order you will receive an acknowledgment email confirming receipt of your order- this email is only an acknowledgment and does not constitute acceptance of your order. If your order is accepted we will inform you by email or telephone. A contract between us will be formed once payment for the Product has been received. However, please note, performance of the contract is subject to the Product being in our possession on the date required to dispatch Product to you. Performance of the contract takes place upon dispatch of the Product to you. If there are any problems in this respect we will contact you as soon as possible.

The various methods of payment available are:

• Paypal (please see www.paypal.com for information of PayPal terms and conditions)
• Cash (collection only)
• Bank Transfer ((HSBC Bollywood Borrowed Ltd, Account: 01617761 Sort code: 40-44-25)

To use the last two methods of payment you must place the order over the phone or in person. In respect of all payment methods, you undertake that there are sufficient funds to cover the Replacement Cost of the Product and any additional delivery and/or insurance fees. If you elect to pay by card you undertake that you are an authorised user of the credit or debit card used to place your order. In the event that your debit or credit card payment is refused by your card issuer for whatever reason, Bollywood Borrowed may terminate your order and our obligations to you under the Terms of Service without further obligation to you.

Please note we will not dispatch the ordered Product to you until we receive cleared payment.

All prices are inclusive of VAT (where applicable). Delivery, insurance and security deposit fees will be charged in addition to the hire fees (if applicable); such additional charges are clearly displayed on the individual product page and/or the payment page and will be included in the total cost shown on your order prior to payment.

10. DISPATCH AND INVOICING

When the Product is dispatched you will receive an email notifying you of dispatch and the estimated delivery date. Only those Products listed in the confirmation e-mail will be included in the contract formed. If you do not receive the Product by 8pm on the Hire Start Date you must inform us by telephoning 07985194576 or emailing us at [email protected]

A copy of the invoice will be enclosed with the Product showing the Product ordered and the amount paid.

11. TRIAL FITTING

You can if you so wish, request a Trial Fitting before placing an order. The Trial Fitting is subject to availability of the Product and stylist. A Trial Fitting is by appointment only. Please complete a Book a Trial Fitting Form and we will then contact you to confirm the Trial Fitting date and time. Bollywood Borrowed reserves the right to refuse any requests for a Trial Fitting and to cancel any Trial Fitting at any time and for any reason.

You may be charged a fee for the Trial Fitting in which case we will notify you of the amount at the time of confirming your booking. The fee must be paid at the Trial Fitting and will be credited against a complete order of that specific Product.

12. HIGH VALUE GOODS
We reserve the right to refuse any orders placed for High Value Goods at any time and for any reason. High Value Goods may be available on a collection only basis.

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